Shipping & Returns
Free shipping on all orders within Australia.
All orders are shipped with standard service via Australia Post and come with tracking ID.
Standard service is approx. 2-7 business days, depending on where in Australia the parcel is being delivered to.
If an order needs to be exchanged or returned, get in touch via the contact page for further details. Return costs are the responsibility of the buyer.
Free shipping on all orders to New Zealand.
All orders are shipped with standard service via Australia Post (classified zone 1) and come with tracking ID.
Standard service is approx. 8-12 business days. Once the order has been dispatched from Australia via Australia Post, it will connect with the country's local postal service for final delivery.
Customs fees and charges (if any) are the responsibility of the buyer upon receiving the parcel.
If an order needs to be exchanged or returned, get in touch via the contact page for further details. Return costs are the responsibility of the buyer.
Free shipping on all orders to Asia Pacific.
All orders are shipped with standard service via Australia Post (classified zone 2) and come with tracking ID.
Standard service is approx. 8-15 business days. Once the order has been dispatched from Australia via Australia Post, it will connect with the country's local postal service for final delivery.
Customs fees and charges (if any) are the responsibility of the buyer upon receiving the parcel.
If an order needs to be exchanged or returned, get in touch via the contact page for further details. Return costs are the responsibility of the buyer.
Free shipping on all orders to the United States and Canada.
All orders are shipped with standard service via Australia Post (classified zone 3) and come with tracking ID.
Standard service is approx. 8-15 business days. Once the order has been dispatched from Australia via Australia Post, it will connect with the country's local postal service for final delivery.
Customs fees and charges (if any) are the responsibility of the buyer upon receiving the parcel.
If an order needs to be exchanged or returned, get in touch via the contact page for further details. Return costs are the responsibility of the buyer.
Free shipping on all orders to the United Kingdom and major European countries.
All orders are shipped with standard service via Australia Post (classified zone 4) and come with tracking ID.
Standard service is approx. 8-15 business days. Once the order has been dispatched from Australia via Australia Post, it will connect with the country's local postal service for final delivery.
Customs fees and charges (if any) are the responsibility of the buyer upon receiving the parcel.
If an order needs to be exchanged or returned, get in touch via the contact page for further details. Return costs are the responsibility of the buyer.
Free shipping on all orders to the rest of the world.
All orders are shipped with standard service via Australia Post (classified zone 5) and come with tracking ID. If Australia Post is unable to deliver to a specific country, an alternative method will be organised and the buyer will be notified.
Standard service is approx. 8-25 business days. Once the order has been dispatched from Australia via Australia Post, it will connect with the country's local postal service for final delivery.
Customs fees and charges (if any) are the responsibility of the buyer upon receiving the parcel.
If an order needs to be exchanged or returned, get in touch via the contact page for further details. Return costs are the responsibility of the buyer.
If it's a hat emergency where you're desperate to get your new ZIG in time for a particular event, get in touch via the Contact page to discuss express shipping or courier options.
Express shipping or courier will be charged an additional fee to the buyer.